Refund policy

Returns & Refunds

Our 60-Day Play-Tested Promise
 Take your Woovo paddle to the court and play with it for up to 60 days. If it's not the paddle you hoped for, send it back. We'll refund you in full and we'll pay for the return shipping.

How it works

  • You have 60 days from delivery to request a return, even if you've played with it.

  • We send you a prepaid return label. Returning costs you nothing.

  • Once your paddle arrives back with us, we'll refund your original payment method within 5 business days.

  • Sometimes we'll refund you without asking for the paddle back. If that happens, pass it on to a friend who's been wanting to try pickleball.

What's not covered
 Damage from misuse, like hitting the fence or the ground, or cracks from impact. Normal scuffs and grip wear from play are completely fine.

Prefer a different colorway?
 Swap it for another Woovo design within the same 60 days, depending on availability. Shipping is on us both ways.

Damaged or defective paddle?
 If your paddle arrives damaged, or develops a manufacturing defect such as the edge guard separating or the surface delaminating, email us a photo. We'll send a replacement or refund you in full.

Shipping times
 Orders ship from Quebec within 1-2 business days. Delivery usually takes 2-5 business days in Canada and 5-10 business days in the US.

How to start a return

  1. Email hello@shopwoovo.com with your order number.

  2. We'll reply within 1–2 business days with your prepaid label or next steps.

  3. Drop it off, and that's it.

The fine print
 One play-tested return per customer. This policy doesn't limit any rights you have under applicable consumer protection laws.

Questions? Just send an email: hello@shopwoovo.com